Customer Service

Shipping & Delivery
We ship worldwide, please use the postage estimator on the shopping cart page for postage prices.All our delivery prices are determined by weight or volumetric weight for large items.

Please allow up to 28 days for UK delivery although most items will be with you within 5 working days of posting. Free delivery orders will be sent by Royal Mail Second Class post.

Overseas customers – Royal Mail International Standard delivery should be with you within working 5 days from the date of posting but please allow 28 days. Please use the shipping estimator on the shopping basket page to calculate your postage costs.

Privacy & Security
Please see our Privacy Policy page for more information on privacy, security and cookie usage. Note that we do not store any payment information other than PayPal transaction numbers, we never see your credit or debit card information.

Returns & Replacements
You can return your order for a full refund (minus postage) within 28 days of purchasing it. Items must be returned in the same condition they were despatched, we will not accept opened carded or boxed items that were previously sealed. We will not refund the cost of returning the item to us.

We only accept online orders made via this website.

Payment, Pricing & Promotions
Payment can be made via PayPal, credit or debit card through PayPal. We do not accept cheques, postal orders or international money orders. We reserve the right to change prices as and when required. Promotions and sales will be announced via Twitter and Email.

Viewing Orders
Registered customers can view their order history by logging in to their account and clicking “my orders”.

Pre-order deposits will be charged to your chosen method of payment at the time of ordering. The balance of the order will be payable within 1 month of the item arriving in stock. We reserve the right to cancel pre-orders at any time. If you wish to cancel a pre-order simply contact us and we will cancel your order with a full refund being credited to your original payment method minus the deposit. Your pre-order will be filled unless it is cancelled by the manufacturer. Pre-order deposits are non-refundable due to the 15% fee we are charged if we cancel an order with our suppliers.

Updating Account Information
Registered customers can amend their personal details online by logging in to their account and choosing the relevant options from the members menu.